Introverts are often overlooked. It is assumed that they don’t know what to say or don’t care about what is going on. That could not be further from the truth - introverts think before speaking because speaking to facts/data is more important than the speed of an answer. They also...

We have used these top 10 questions in our company, training, and we teach our clients to use them. Most importantly, we train our managers and companies that we go to on how to train their people on how to think along these lines. Managers, watch how powerful and influential your staff becomes...

One major issue that we see with middle managers is they receive so many projects from the executives to accomplish. Then, it puts too many tasks on their plates. The role of a manager is to take the project assess who needs to do which tasks and delegate these. For many managers, delegation is a...

There are 2 things that executives, unfortunately, do as part of their communication style that creates confusion and undermines leadership. But when executives improve these, they foster leadership in their managers and help everyone become more effective.

Don’t Go Around Your Managers

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How to Build Your Rhythm of Communication

To get out of the tension and frustration of miscommunication in the workplace (and to get past those storms to better levels of growth and collaboration) you have to lay down - or rebuild - how communication happens in your workplace. You have to move...

A major reason why employees get disengaged is that they feel their immediate supervisors are not addressing their problems nor sincerely considering their opinions. Buckingham and Coffman explained this very well in their ground-breaking book, “First, Break All the Rules”....

The most difficult thing for executives to do is to delegate to managers, help managers step up, and in turn, get themselves out of managing projects. Deep down, executives really want to get out of managing things; and on the same token, managers really want to step up and not have the...

You should hire people for their professional skills and secondarily for their technical skills and educational experience. As the old adage says, “attitude before aptitude”. Several years ago a high-ranking US Navy officer made this point at an LSU graduation speech:...

Almost every executive we have worked with within the last 10-12 years has been familiar with Jim Collin’s formula to building a great team: get the right people on the bus and make sure everyone is sitting in the right seats. This means hire the right people (“on the bus”) and...

There’s actually a word out that best defines what keeps companies - and teams - from getting to the next level. It’s what keeps leaders and managers from being more effective, and what keeps team members from being more productive. That word is “storming”. Storming is the...